Shipping policy

Last updated: September 10, 2026

At Mubso, we want delivery to be transparent, reliable, and easy to understand. Below you will find how long we take to prepare orders, how long shipping takes, the delivery timeframes you can expect, and the carriers we work with, so that there are no surprises once you have placed an order.

Order Processing Time
Processing time is the period between the moment your order is successfully placed and the moment it has been prepared and handed to the shipping carrier.
At Mubso, we normally process and dispatch orders within 1–3 business days (Monday to Friday) once payment has been confirmed. Orders placed on a weekend or public holiday may take a little longer and are usually handled on the next business day.
After dispatch, transit typically takes 8–16 business days (Monday to Friday).
Our fulfillment team works Monday through Friday during regular business hours, excluding public holidays.
Cut-off Time: Orders received before 5:00 PM MT (Mountain Time, United States) are generally processed the same business day.

Shipping Cost & Time

Country	Estimated Delivery Time	Shipping Cost
United States, Canada, United Kingdom, Australia, New Zealand	8–16 business days (Monday to Friday)	Free Shipping

Shipping Carriers
Mubso ships with established logistics partners such as DHL, USPS, UPS, and FedEx so that your parcel travels safely and reliably.
Which carrier handles your order can depend on the destination, the size of the package, and the most efficient delivery option available when the order is dispatched.
Our aim is always to pick the most suitable and dependable service so that your order arrives safely and within the estimated timeframe.

Estimated Delivery Times
The overall delivery estimate is the processing period plus the shipping transit time. These timeframes can vary according to where the order is going.
Estimated Delivery Time = Processing Time + Transit Time
Please remember that delivery times are estimates rather than guarantees. They can be influenced by the destination, local carrier operations, and periods of high demand.

Shipping Locations
Mubso currently ships to the following countries:
United States
Canada
United Kingdom
Australia
New Zealand
We are not able to deliver to P.O. Boxes or to APO, FPO, or DPO addresses at the moment. Orders to destinations outside the countries listed above are not supported at this time.

Order Tracking
As soon as your order is dispatched, we email you a confirmation that contains your tracking details.
It can take up to 24 hours after shipment for the tracking number to become active. During busy periods such as holidays or promotions, this may take slightly longer.
The carrier's tracking updates can take 48–72 hours to show the latest status.
If you run into any trouble tracking your order, contact our support team and we will help you as quickly as possible.

Delayed Deliveries
If your order has not arrived within the estimated delivery window, please email our support team at support@mubso.com.
We will check the status of the shipment with the carrier and update you as soon as we can. We appreciate your patience and understanding, particularly during peak seasons or when a carrier experiences unexpected delays.

Missing Items Procedure
If any item, or part of an item, is missing from your order, please contact our support team at support@mubso.com within 7 days of delivery. To help us review the issue quickly, include your order number, clear photos of the package you received, and details of what is missing.
Once we have looked at your request, our team decides on the most appropriate resolution and provides it without delay. Depending on the situation, this may involve sending a replacement, shipping the missing item, or issuing a full refund.

Non-Delivered Orders
If your order has not been delivered within the estimated timeframe, contact our support team so that we can start an investigation with the shipping carrier.
To help us deal with your request efficiently, include your order number and tracking number in your message.
If the carrier completes its investigation and the shipment still cannot be found, Mubso offers a suitable resolution based on your preference and product availability, which may be a replacement shipment or a full refund.

Order Cancellations
At Mubso, an order can be cancelled before it enters the processing and shipping stage.
If you have already paid but your order has not yet been dispatched, contact our support team as soon as possible. Once we confirm the cancellation, a full refund goes back to your original payment method.
Please note that an order cannot be cancelled once it has shipped. In that case you can still request a return in line with our Refund & Return Policy.

Customs, Duties & Taxes
Some international shipments may be subject to import duties, taxes, or other fees charged by the customs authorities of the destination country according to local regulations.
These charges are set by the relevant authorities; Mubso does not determine, control, or collect them. Any customs duties, taxes, or related fees that apply are the customer's responsibility.
For more detailed information, we suggest contacting your local customs office before placing an order.

Sales Tax
We do not collect sales tax on orders at checkout.

Contact Us
If you have questions about our Shipping Policy or need help with an order, please contact our customer support team at support@mubso.com.
We are happy to assist and aim to reply to every enquiry as quickly as possible.

Company Information
Website Name: mubso.com
Company Name: ASUN LLC
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
E-mail : support@mubso.com
Contact Form: Contact Us
Phone: +1 3075007565
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM MT (Mountain Time, United States)
We aim to reply to every enquiry within 24 business hours.