Frequently Asked Questions

1. Orders & Payments
How do I place an order?
Placing an order is easy: browse our collection, pick the product you want, and click “Add to Cart.” When you go to checkout and complete your payment, we send you a confirmation email with the details of your order.

Which payment methods do you accept?
At Mubso, we provide a selection of secure, trusted payment options so that checkout is smooth and reliable.
You can currently pay using any of the following:
American Express
Apple Pay
Diners Club
Discover
Google Pay
Mastercard
PayPal
Shop Pay
Visa

Can I cancel or modify my order?
You can cancel or change an order as long as it has not yet entered the processing and shipping stage. If you have already paid but your order has not been dispatched, email our support team at support@mubso.com as soon as you can and we will help you with your request.

2. Shipping & Delivery
When will I receive my order?
Orders are usually processed within 1–3 business days (Monday to Friday) after your payment is confirmed.
Once dispatched, delivery generally takes 8–16 business days (Monday to Friday), depending on where you are.
Estimated Delivery Time = Processing Time + Transit Time

Which countries do you ship to?
Mubso currently ships to the following countries:
United States
Canada
United Kingdom
Australia
New Zealand
We are not able to deliver to P.O. Boxes or to APO, FPO, or DPO addresses at the moment. Shipping to countries outside the list above is not available.

How much is shipping?
Standard shipping is free on every order, with no minimum purchase. The price you see at checkout is the final price; there are no extra or hidden shipping charges.

How can I track my order?
As soon as your order is dispatched, you receive a confirmation email containing your tracking information. Please allow 48–72 hours after shipment for tracking updates to appear, particularly during busy periods.
You can check on your order at any time through our Track Your Order page.

My delivery is delayed. What should I do?
Now and then a delivery is held up by things such as:
customs inspections
weather conditions
high seasonal demand
carrier-related issues
If your order has not arrived within the estimated timeframe, we suggest allowing a further 3 business days.
If it still has not been delivered after that, contact our support team at support@mubso.com and we will help you as quickly as possible.

3. Returns & Refunds
What is your return policy?
You have a 30-day return window, counted from the day your order is delivered.
To qualify for a return, items must be:
unused
in their original condition
returned in the original packaging (where possible)
complete with every included part and accessory

How do I start a return?
To begin a return, email our support team at support@mubso.com.
In your message, please include:
your order number
the reason for the return
clear photos (if the item is damaged, defective, or incorrect)
Once we have your request, our team reviews the details and sends you the appropriate return instructions.

I received a damaged or defective product. What should I do?
If your item arrives damaged, faulty, or not working as it should, contact our support team within 24 hours of delivery.
So that we can review your request quickly, please send clear photos of:
the product
the packaging
the shipping label (if available)
After assessing your request, our team decides on the most appropriate solution, which may be a replacement or a full refund. If it is confirmed that the problem happened during shipping or before delivery, Mubso covers any related return or replacement shipping costs.

Which address should I send my return to?
Returns go to the following address:
30 N Gould St Ste N, Sheridan, WY 82801, United States
Before sending anything back, contact our support team at support@mubso.com for return instructions and confirmation.

Who pays for return shipping?
If the return is because of a defective, damaged, or incorrect item, Mubso covers the return shipping costs.
For returns requested for personal reasons — such as a change of mind or ordering the wrong item — return shipping is the customer's responsibility.
We do not charge restocking fees on eligible returns.

When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are processed within 7 business days.
Please note that, depending on your bank or payment provider, it may take extra time for the refunded amount to show in your account.

4. Products & Store Information
Do your products come with a warranty?
Our products are covered against manufacturing defects and against any damage that may occur in transit up to the moment of delivery.
If you notice a problem, contact our support team within 24 hours of delivery and we will review your request and help you with an appropriate solution.

Is it safe to shop on your website?
Yes. At Mubso, keeping your privacy and payment information safe is a priority.
Our website uses industry-standard SSL encryption and secure payment gateways, so your personal and payment details are protected during checkout. All transactions are handled by trusted payment providers, and your data is encrypted while it is being transmitted.
We do not keep sensitive payment card information on our servers, so you can shop with confidence.

5. Need More Help?
We are here to help.
📩 support@mubso.com
Our support team aims to reply to every enquiry within 24 business hours.
Company Information
Website Name: mubso.com
Company Name: ASUN LLC
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
E-mail : support@mubso.com
Contact Form: Contact Us
Phone: +1 3075007565
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM MT (Mountain Time, United States)
We aim to reply to every enquiry within 24 business hours.